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Sefton MBC Welfare Rights Advisory Service

SeftonCouncilAddress logo  Address:  7th Floor Merton House, Stanley Rd, BootleL20 3UU

Telephone logo  Telephone:  0151 934 3660 

Website logo Website:

helpSMALL  Who we help:  Anyone living or working in the Sefton area

Google Map link to Merton HouseClock logo  Opening times (drop-in):   Various

Clock logo  Opening times (for appointments):  Mon, Tues, Thurs & Fri 

Outreach logo  Outreach location(s): 

       St. John’s Stone, Ainsdale – Mon and Tues 9.30am to 4.30pm 

       Waterloo Town Hall – Thurs and Fri 9.30am to 4.30pm 

       Community Mental Health Team, Crosby – Mon 9.30am to 4.30pm 

       Aintree University Hospital – Tues and Thur 9.30am to 4.30pm 

       South Sefton Foodbank – Fri 10.00am to 2.30pm

Telephone logo  Telephone advice service: 0151 934 3660 Mon, Tues, Weds and Fri 10.00am to 12.30pm

To ensure that people claim their full entitlement Sefton Council provides a Welfare Rights Team consisting of a number of trained advisers. The team are able to provide advice and guidance for people who live or work in Sefton across the entire range of Welfare Benefits.

The team also provides advice sessions and appointments can be made by ringing the telephone advice line. Home visits can also be arranged for those unable to attend an advice session. In addition an adviser is available to assist hospital in-patients, with contact being made through a hospital social worker. The team can also provide assistance with the following:

  • Advice - on claiming appropriate benefits
  • Help - to complete benefit claim forms
  • Assistance - to challenge Benefit decisions, including tribunal representation where appropriate
  • Advice - regarding back to work benefits and better off calculations
  • Talks - and training to organisations and community groups